We are always ready to talk with each of our customers if there are any issues or concerns and resolve them on an immediate basis.
Shed or cabin returns are extremely rare, but we do understand that every sale and every customer is a different situation. The average shed pallet is 13 feet long and weighs approximately 1500 pounds. We are shipping orders via LTL freight companies. If you ordered one of our standard models listed on the website and want to cancel before it is shipped we will gladly provide you a full refund.
If you want to cancel your order after it has already been shipped, is enroute or already reached your local LTL warehouse, we will need to charge you the customer, the total cost of shipping and deduct it from your refund. If the product is returned and is not in its’ original crate we will need to add an additional 15% repacking and restocking fee. We hope you understand this policy.
As an additional note, in the last five years not one of our customers had any issues that required them to return their shed. Based on recent surveys, every one of our customers has been extremely happy with their shed or cabin and continue to refer their neighbors, friends and relatives. We look forward to you being one of those customers.
Please read our free reports and buyers center information. If you have any additional questions, we would be happy to help and answer them via phone or email.